Chantico Policies and Guidelines
Registration and Cancellation
Please register for your program at least 2 weeks in advance. When you register, you will pay a 20% non-refundable deposit. The remaining balance can be paid at any time before the program begins. You may cancel your registration at any time before the program begins as well, in which case you will receive a refund for all funds paid except your 20% deposit.
Special cases may be discussed with a Chantico/PLI representative. We will do our best to accommodate you. However, for the best group learning experience, we ask that students remain in our classes throughout the program, not leave early or arrive late.
If you must leave the program before your scheduled end date, you will not receive a refund for the full remainder of it. We will keep the funds we received for the four weeks following your termination date. If your remaining duration is 4 weeks or less, you will not be eligible for a refund. We apologize for any inconvenience caused by this policy.
For example, you purchase a 2-month (8-week) package with Chantico. After being with us for 2 weeks, you decide you have to leave. We will count 4 weeks ahead, which totals 6 weeks (4 +2). Your total weeks (8) minus 6 leaves 2 remaining weeks. You are eligible for a refund for those 2 weeks. If you paid $2,000 for the total package, you will receive a $500 refund, since (2/8)*$2,000=$500.
Extending Your Stay
You may extend your program at any time. Please notify us at least 1 week before the next session's start date, as a courtesy. No additional deposits or fees are required for extensions. However, our early termination policy applies up to and after the time your extended period begins.
You must be 18 years of age to attend a program at Chantico. You or a parent/guardian must also have the means to purchase transportation for your return home at the end of the program or before it, should you need to leave early. If you have any health concerns such as allergies, disabilities or required medications, please make sure a Chantico representative is aware of your needs before you register. Also, once you arrive, please make sure your teachers and other staff know how to accommodate your needs.
We get help with student recruitment from sites such as languageinternational.com and teachmemexico.com. If you register for our programs on one of these sites, its policies supersede the policies published on this page. In some cases, the recruiting site's policies may apply in addition to the policies on this page, simultaneously.
a. Participation, Tardiness and Attendance
Students are asked to participate in class as instructed by the teacher, to the best of their abilities. Please keep fellow students' interests in mind so that everyone learns and enjoys their time in our program.
You are excused from class if you are unwell. Otherwise, you are asked to attend. Especially in group classes, full attendance is best for learning. You must attend 80% of classes to pass your course.
Our absence and tardiness policies are designed to ensure participation and an equal learning experience for all of our students.
b. Discrimination and Abuse
Chantico/PLI maintain a zero-tolerance policy towards all forms of physical and verbal bullying, abuse, discrimination and maltreatment. Any students found in violation of this rule will be sent home immediately.
The term "abuse" applies to property as well as people. Please keep our facilities, our equipment and our city clean and in good condition. If you are staying with a local family, be mindful of their property as well.
c. Mexican Law
You are required to follow all local and national laws while you are in Mexico. Please use discretion when laws do not apply. We ask that you stay safe and be respectful towards the people of our communities, our staff, our teachers and your fellow students.
d. Drugs and Alcohol
Do not possess any illicit drugs or drug paraphernalia during your stay in Mexico. Only prescription drugs are permitted. Obtain and safely store a prescription document before possessing legal prescription drugs. Alcohol consumption is allowed in Mexico for ages 18 and up. We strongly caution visitors who choose to drink alcoholic beverages at ages below the US legal drinking age of 21. If you choose to do so, please do it carefully and moderately. The state of being intoxicated is not a defense for violation of any of our policies or any local or national law.
Liability and Insurance
You will need travel insurance before you depart for Mexico. Make sure emergency medical expenses are covered by your policy. We recommend non-emergency expenses be covered as well. It's also a good idea to purchase a policy that covers stolen and lost belongings, and any damages to your property or inflicted by you upon others' property.
We may not hold classes or other events on Mexican public holidays. Our facilities will be closed in some cases. Upcoming Mexican public holidays are as follows:
See here for details.
It is important that you treat your host family and their home with respect. Keep noise down to a reasonable level unless you've discussed a special event with your hosts. Clean up after yourself and abide by the household rules, if any are shared with you. You will be asked to leave the house in the event that you cannot show a reasonable standard of decency.
All of our hosts are vetted and background checked. However, if you feel threatened or mistreated, speak to a Chantico representative as soon as possible so that an appropriate response can be determined. That response may involve finding another place for you to stay.
Chantico reserves the right to expel students from the program when a policy is violated. The characteristics which constitute a violation are solely dependent on Chantico's discernment. Chantico pledges to act in the best interests of the group. In the case that a student is expelled, Chantico will provide a reasonable timeline for vacating homestay/lodging and returning home. You may not be eligible for any refunds when expelled.
You will be required to carry one of our preferred travel insurance policies with personal liability coverage. Chantico will purchase your policy for you and will distribute the details to you before your departure. The policy will include travel insurance along with personal liability insurance. There are two insurers which meet our requirements: Tokio Marine Atlas and Seven Corners Liaison.
Release of Liability
In the event that any damage to equipment or facilities occurs as a result of your willful actions, neglect or recklessness, you acknowledge and agree to be held liable for any and all costs associated with any actions of neglect or recklessness.
Should you require medical care or treatment, you agree to be financially responsible for any costs that are incurred. You are aware that you should carry your own health insurance.
You are participating in Chantico's classes, field trips and other events at your own risk. You are aware of the risks associated with travel to and from Mexico and with participating in Chantico's activities. You assume all related risks, both known and unknown to you, and agree to hold Chantico harmless for any damages that result from your involvement.